Eliyn
A quiet AI receptionist

Your front desk cannot be everywhere.
Eliyn can be there when it matters.

An AI receptionist for allied-health and wellness clinics. Eliyn answers the calls your team can't reach — overflow, lunch, after-hours, campaign lines — captures structured intake, and hands your staff a clear follow-up queue.

See Eliyn in your clinic→How it works
Answers
24 / 7
Handoff
Human
Voice
Yours
A receptionist's hands resting quietly on a clinic desk in warm evening light
Live · Line answered
"Good evening, you've reached the clinic. I can take a note for the team and have someone call you back first thing — would that be alright?"
The Call Recovery Timeline

One call. Three careful moments. No guesswork.

Operational view · illustrative
  1. 01 · Listen0:00 – 0:14

    The line is answered, calmly.

    Eliyn greets the caller in your clinic's voice, confirms the reason for the call, and matches tone — measured for anxious callers, warm for regulars.

    • Caller tone: uncertain
    • Language: English (AU)
    • Line: after-hours
  2. 02 · Capture0:14 – 1:32

    Structured intake, never improvised.

    Name, contact, reason, insurer, preferred window. Only fields your clinic has approved. Anything clinical is noted verbatim — not interpreted.

    • Intake fields: 7 of 7
    • Sensitivity flag: none
    • Verbatim quote: captured
  3. 03 · Human next step1:32 – 1:41

    A clear task lands with your team.

    The call closes with a promise your team can keep. A follow-up card appears in the queue with context, transcript, and the suggested next action.

    • Queued for: Front desk
    • Priority: Standard
    • Callback window: 8–10am

Illustrative interface. Eliyn does not confirm bookings, provide diagnosis, or invent details. Every follow-up closes with a human on your team.

A day, quietly held

The moments Eliyn is built to protect.

From the first hello at the desk to the follow-up call after closing — every handover carried with the same care your team would.

A clinic receptionist in navy scrubs smiling as she hands intake paperwork to an arriving patient across a warm wooden desk
01The first hello — captured in your clinic's voice.
A physiotherapist's hands gently supporting a patient's shoulder during an assessment in a calm treatment room
02While your practitioners stay fully present with patients.
A clinic team member sitting at a wooden desk in soft afternoon light, reviewing patient notes with a phone in hand
03Follow-ups closed calmly, at the right time of day.
The missed-call moment

A patient hangs up mid-ring. Your team is with the person on the table. Both are the right priority.

The call that goes to voicemail rarely comes back. It's a new patient shopping quietly, a returning one trying to reach you before the next flare-up, or a partner referrer with a question that decides where they send the next three cases.

The consequence isn't a metric. It's the person who moves on, the roster that quietly thins, and the front-desk lead who feels it more than anyone.

Overflow
When two lines ring at once.
After-hours
Evenings, weekends, public holidays.
Lunch
The 45-minute gap patients notice.
Campaigns
The week a new offer spikes the phones.
A serene modern clinic waiting area at golden hour with warm cream walls, a navy sofa, an ocean-teal cushion, a tall potted plant and soft window light
Between the rings
A calm room. A phone that never goes unanswered. A team that gets to be present with the person in front of them.
How the service works

Set up carefully, then almost invisible.

One01 / 03

We listen with you for a week.

Before Eliyn speaks a word, we shadow your existing calls, learn your tone, and write the intake fields with your front-desk lead.

Two02 / 03

Eliyn quietly takes the calls you can't.

Route overflow, after-hours and campaign lines to Eliyn. Callers hear a calm, familiar greeting and never sit in a queue.

Three03 / 03

Your team wakes up to a clear queue.

Follow-up cards, transcripts, and flagged callers sit ready in one place — sorted by priority, easy to close.

Safety by design

Careful about what it says. Clear about what it won't.

Eliyn is scoped narrowly on purpose. It exists to catch the calls you'd otherwise miss and hand them to a person who can help — never to stand in for clinical judgement.

✓

What Eliyn does

  • Answer in your clinic's approved voice
  • Capture structured intake fields
  • Share only clinic-approved information
  • Flag sensitive or clinical language for a human
  • Timestamp and transcribe every call
  • Route follow-ups to the right team member
—

What Eliyn will not do

  • Diagnose or interpret symptoms
  • Give medical, dental or clinical advice
  • Confirm appointments in your calendar
  • Quote pricing outside your approved list
  • Improvise when it hasn't been trained on the answer
  • Retain recordings longer than your policy allows
Built for the clinics we know

Tuned to how allied-health and wellness practices actually take calls.

Each clinic type gets its own intake fields, tone, and handoff rules — written with your lead, not templated.

  • 01

    Physiotherapy

    Post-op intake, injury triage

    →
  • 02

    Chiropractic

    New patient inquiries, plan renewals

    →
  • 03

    Dental

    Emergency callbacks, hygiene recall

    →
  • 04

    Massage therapy

    Modality preference, insurance

    →
  • 05

    Mental health

    Sensitive intake, warm handoff

    →
  • 06

    Med spa

    Consult booking, procedure questions

    →
Questions we're often asked

Straight answers, no jargon.

Does Eliyn book appointments directly into our calendar?＋

No. Eliyn captures the caller's preferred windows and intake details, then hands your team a ready-to-confirm request. A human closes the loop so nothing gets double-booked or misattributed.

Is this a replacement for our front desk?＋

No. Eliyn is the overflow, after-hours and campaign-line partner. Your team stays the voice of the clinic; Eliyn simply catches what would otherwise be a missed ring.

What does Eliyn say about clinical questions?＋

Only what your clinic has approved in writing. Anything outside that scope — symptoms, medications, urgency — is flagged for a human callback with full context.

How long does a pilot take to set up?＋

Most clinics are live within two weeks. We spend the first week shadowing your existing call patterns, and the second week tuning the voice and handoff rules with your lead.

Where does the call data live?＋

In a region you choose, with encryption at rest and in transit. Recordings and transcripts are retained on the schedule you set — nothing longer.

Pilot with Eliyn

Give the calls you're missing to someone careful.

Two-week setup. One clinic line to start. A weekly review with your front-desk lead. If it's not landing, we walk away — no lock-in.

Create your clinic workspace →Talk to us about a pilot
Pilot outline14 days
  1. Day 1 – 3
    Listen with your team

    We shadow live calls and note tone, phrasing, common questions.

  2. Day 4 – 7
    Write the script together

    Intake fields, approved answers, and escalation rules — signed off by your lead.

  3. Day 8 – 10
    Quiet launch on one line

    Overflow or after-hours only. Every call reviewed.

  4. Day 11 – 14
    Tune and hand over

    Weekly review, adjustments, and a clear go / no-go decision.